Question 1

Does the plan cover all financial years?

Accepted Answer

An active subscription gives you access to all financial years. Once you pay you can select any financial year and download the report, for all financial years, as many times as you like, so long as you are still subscribed to our service.

Question 2

Do you have an accountant package?

Accepted Answer

Yes, we have an accountant package with bulk discount pricing at a very competitive rate. The accounting portal allows you to manage multiple clients under the one account. If you are an accountant, please contact support for a demo.

Question 3

How does the transaction limit work?

Accepted Answer

The transaction count limit is for all financial years. When making calculations we need to consider all transactions made in previous financial years.

Question 4

What happens if I want to upgrade or cancel?

Accepted Answer

You can upgrade at any time and just pay the difference on the pricing. If you decide to cancel you can do this at any time in the billing section of the app.

Question 5

What is covered in the free trial?

Accepted Answer

We offer a free trial so you can try out our software and get comfortable with how it works. The free trial allows you to import data, review transactions, see a full breakdown of calculated taxes against each transaction, and review the dashboard. The free trial does not have an expiration date. We do not offer final financial year reporting in the free trial.

Question 6

What is the 30-day money-back guarantee?

Accepted Answer

To give you added confidence, we offer a full 30-day money-back guarantee in case you are unsatisfied with our product. This 30-day money-back period commences when you upgrade to a paid plan. During this period you can cancel your plan in the billing section of our platform, and reach out to our support team for a refund. We're dedicated to improving our product, so we do ask for your feedback on the product before cancelling.

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